We collect only what we need to deliver and improve our services:

Identification and contact details (name, email, phone).
Booking information (tour selection, dates, preferences, travel party).
Payment details processed by our third‑party payment processor; we receive confirmation and limited billing information, not full card data.
Communications (emails, messages, feedback, reviews).
Website and device data (cookies/analytics, IP, browser, pages viewed) for performance and security.

Lawful bases: performance of a contract or steps prior to entering into one; legitimate interests (e.g., service improvement, security); consent where required (e.g., certain cookies/marketing); legal obligations.

Retention: kept only as long as needed for the purposes above, including legal/accounting requirements. We apply fixed retention periods for cookies and transactional records.

We use your data to:

• Provide and manage your booking, payments, tour operations, and customer support.
• Customize your itinerary and coordinate hotels, guides, tastings, and logistics.
• Run our website, troubleshoot, prevent fraud, and ensure security.
• Improve our services and user experience, including analytics and service quality.
• Send essential service messages; marketing communications only with your consent, which you can withdraw at any time.
• Comply with legal obligations (tax/accounting, safety and incident reporting).

We share data only as necessary:

• Service partners (hotels, guides, activity providers) to fulfill your tour.
• Processors (IT hosting, payment processing, email, analytics) under data processing agreements.
• Legal and safety disclosures where required by law or to protect rights and safety.

International transfers may occur (e.g., partners in the EU/EEA/UK). Where required, we use appropriate safeguards such as standard contractual clauses or rely on adequacy decisions. We keep records of such transfers and assess partner protections.

Depending on your location, you may have the right to access, rectify, erase, restrict, or object to processing, and to data portability. You can also withdraw consent at any time where processing is based on consent. You have the right to lodge a complaint with your supervisory authority.

To exercise your rights, contact us at info@aolone.ch. We may request identity verification. We aim to respond within 30 days, or as required by law.

We use cookies and similar technologies to operate the site, measure performance, and enhance your experience. Some cookies are strictly necessary; others (analytics/marketing) operate with your consent where required. You can change your preferences at any time via your browser or our cookie tools. See our dedicated Cookies page for details on types, purposes, and retention.